We contacted the 3rd part company and they have failed to contact us back This was my honeymoon and they put us in the is dark burgundy ratty old suite that looked like a high roller or mafia room. There is a 3rd party consulting company that books the group rooms and Harrah's staff was unwilling to assist us with anything because they felt it was not their problem. I would give this a 0 if I could!! The managers on duty never got back to me about any of the issues and kept passing me around.

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